Privacy policy & Cookie use policy
The purpose of this privacy policy (hereinafter the “Policy”) is to set out the rules governing the various personal data processing operations that may be carried out when you use our website accessible from the URL address: lesbullesdebordeaux.fr (hereinafter the “Site”).
The processing of personal data carried out on the Site is the responsibility of two co-controllers.
The persons responsible for processing your personal data are :
- Amenitiz Solutions (hereinafter “Amenitiz”), which manages the SAS le domaine des Dourneaux website.
Amenitiz is registered under CIF number B67096750 in Barcelona, Spain. Its registered office is located at 4, Plaza d’Urquinaona, 08010 Barcelona, Spain.
Amenitiz supports hosting professionals by offering them a digital platform hosted in Saas mode, enabling them to create a website for their hosting business.
- SAS le domaine des Dourneaux
This company is registered with the French administration in Bordeaux under number 82512998400019 (hereafter “the Establishment”). Its head office is located at 6 chemin des Dourneaux – 33370 Salleboeuf.
Email of the person responsible for data protection within the company: domainedesdourneaux@gmail.com
Amenitiz and the Establishment are hereinafter together referred to as the “Data Controller”. The terms “we”, ‘us’ and “our” in this privacy policy refer to the Data Controller.
As the party responsible for processing your Personal Data, we do our utmost to protect your privacy when you visit the Site.
This Policy allows you to learn more about the origin and use of your Personal Data as well as your browsing information processed when consulting our Site.
In the context of this Policy, the expression “Personal Data” refers to any data that relates to you alone and makes it possible to identify you directly or indirectly, regardless of the Terminal you use.
The expression “Terminal” refers to the hardware equipment (computer, tablet, smartphone, telephone, etc.) that you use to consult and browse the Site.
The term “Regulations” refers to the regulations relating to personal data, and in particular to Regulation No. 2016/679, known as the General Data Protection Regulation, the French Data Protection Act No. 78-17 of January 6, 1978 and the French Data Protection Act No. 2018-493.
By using our Site, you declare that you accept the terms of this Policy in their entirety.
If you do not agree with any of these terms, you are free to discontinue using our Site.
This Privacy Policy is updated regularly. So that you can be properly informed of any significant changes in advance, we will notify you by means of notices on the relevant services or by e-mail as appropriate.
The Site will always display the most current version of this Privacy Policy.
1. Protection of your personal data
In compliance with the law, we record all data processing operations in a data processing register, which we make available to the relevant authorities.
Any information you may provide us with during your visits to the Site is strictly confidential. This information is necessary for the purposes for which it is processed.
1.1. What Personal Data is collected and processed?
The information likely to be collected and processed is as follows:
– Identification and contact data: your first name, last name, gender, postal address, telephone number, e-mail address, language and the country from which you interact with us;
– Financial and payment data: your bank details (in this respect we inform you that all payment transactions are encrypted by the receiving bank or accredited storage center and that we do not store any bank card numbers), information about your reservations, etc. ;
– Connection, geolocation (only with your consent) and browsing data; and
– Personal preferences: this includes your cookie preferences.
When we ask you to enter your personal data to access a feature, certain data are mandatory fields, as they are the data we need to enable you to access that feature (for example, to register your reservation we need your first and last name).
It is important that the personal information shared about you is correct and up-to-date.
We do not process any personal data that could be qualified as “sensitive” (information concerning racial or ethnic origin, political, philosophical or religious opinions, trade union membership, health or sex life) within the meaning of the Personal Data Regulations.
In this respect, please note that our Site is not intended for children and that we therefore do not process any data relating to them.
We undertake not to transfer your personal data to third parties, with the exceptions listed below in Article 1.3.
1.2. For what purposes are your Personal Data collected and processed?
The Personal Data listed above may be collected and processed for the following purposes:
- Managing a reservation
The processing of your data is necessary to keep you informed of the status of your reservation, the summary of your reservation, accept your payment, etc.
- Access to customer service
We process your Personal Data as part of our customer service in order to respond to your requests, in particular via the contact form.
- Improving our services
We process your browsing and booking data for analysis and statistical purposes. This data enables us to analyze how you use our site and to improve its ergonomics and quality.
- Marketing
As part of your subscription to our newsletter, we process your data in order to manage your subscription and send you targeted information by email or SMS according to your preferences. We may also contact you via push notifications if you subscribe to this service.
Processing for marketing purposes requires your consent. You can therefore unsubscribe from our communications at any time.
Assuming you have given us your consent to receive our communications, whether via our newsletter or via push notifications, we may use the information you have provided for the following purposes:
– Share information about our events, products, services and current offers;
– Recommendations on certain products or services that may be of interest to you; and
– Customer research to better understand your expectations regarding the products and services offered by our Site.
1.3. Who receives your Personal Data?
In the course of using our Site, you may receive information from third parties with whom we collaborate in order to offer you certain services. This may include :
– Accredited financial institutions and storage centers;
– Fraud detection and prevention units; and
– Marketing, communication and advertising service providers.
The Personal Data collected from the Site are mainly processed by the internal departments of the Data Controller.
However, we may share your information with the third parties listed above in particular for the following reasons:
– make payments to financial institutions and accredited storage centers;
– check your credit and identity for fraud detection and prevention purposes; and
– optimize your visit to our Site and improve our services for service providers involved in marketing, communication and advertising.
We ask the third parties who receive your personal data to undertake to comply with the regulations relating to personal data. The third parties listed above may only use your personal information in accordance with our instructions and not for their own use.
Your login and navigation data may also be transferred to Google Analytics.
We may also disclose your Personal Data in order to comply with a court order.
1.4. How long are your Personal Data kept?
We will keep your data for a period of ten (10) years following your last reservation, in order to respond to any questions, complaints or to maintain any data necessary to meet legal, accounting or analysis requirements (article L.123-22 of the French Commercial Code).
We may also retain your data for research or statistical analysis purposes, in which case it will be anonymized.
If you subscribe to our newsletter, we will not contact you again if you have not opened our newsletter for more than twelve (12) months.
Any changes to this Policy will be posted on this page and, in the case of substantial changes, notified to you by e-mail.
The Data Controller may also store your data for research or statistical analysis purposes. As this data is then anonymized, no retention period is required by law, as it is no longer possible to “re-identify” you at a later date.
1.5. Hosting your Personal Data
Your Personal Data is hosted by Heroku Inc. The Landmark @ 1 Market St., Suite 300, San Francisco, CA, 94105, United States.
The servers on which your Personal Data is stored are located in Frankfurt, Germany.
In any event, the Data Controller has implemented appropriate technical measures to maintain the security of your Personal Data.
1.6. What are your rights?
1.6.1. The consent
Your consent must be given clearly and unambiguously. This is why, when you agree to fill in the contact form on the :
– you will be told how your Personal Data will be used;
– you must check a box to validate your consent; and
– children under 13 cannot give their consent.
1.6.2. Other rights
In accordance with the Regulation, you have the following rights with regard to your Personal Data:
– Right of access to data: this right allows you to receive a copy of the Personal Data we hold about you;
– Right to rectification: this right allows you to request the correction of inaccurate or incomplete Personal Data concerning you;
– Right to the deletion of your Personal Data: this right gives you the possibility to ask us to delete your Personal Data if one of the legal grounds is fulfilled:
- the Personal Data are no longer necessary for the purposes of the processing;
- you have withdrawn the consent on which the processing is based;
- you have objected to the processing by exercising your right to object;
- the processing of your Personal Data is unlawful; or
- your Personal Data must be deleted by virtue of a legal obligation.
– The right to limit the processing of your Personal Data; this limitation of processing may be carried out when:
- you dispute the accuracy of your Personal Data;
- you do not object to the deletion of your Personal Data in the event of unlawful processing, but you request that the deletion be limited;
- your Personal Data is no longer used by our services, but its retention is only necessary for the establishment, exercise or defense of legal claims; or
- you object to our use of your Personal Data through your right to object.
– Right to the portability of your Personal Data: you can contact us so that we can provide you, or directly another data controller, with your Personal Data in a structured, commonly used and machine-readable format;
– Right to object: you can contact us when
- processing is carried out in the public interest or for our legitimate interests; you may object only on grounds relating to your situation; or
- processing is carried out for the purpose of commercial prospecting; you may object to this at any time and without any explanation being given to us.
– Right to determine the fate of your Personal Data after your death (the e-Testament): one of the specific features of French regulations is that they allow you to send us your instructions concerning the way in which we will handle your Personal Data after your death. You can choose to have your Personal Data deleted or passed on to a close relative.
Irrespective of the purpose or legal basis under which we process your data, you may therefore, at any time and at no cost, send us an e-mail to take advantage of your rights at the following address: domainedesdourneaux@gmail.com
Or send us a letter to the following address:
6 chemin des Dourneaux – 33370 Salleboeuf
Please note, however, that we are not always able to respond favorably to your request for legal reasons, which we will bring to your attention, if necessary, after receiving your request.
In any case, we remind you that you have the right to lodge a complaint with the competent administrative authority.
1.7. What are the legal grounds for processing?
We have legal grounds for processing your data, depending on how you interact with our Site.
When you purchase products from our Site, we collect and process your personal data in order to fulfil the contract between you and us. For example, we need your postal address to deliver your order, or your bank details to process your payment.
We also rely on other legal grounds, such as your legitimate interests. We consider, for example, that it is in your interest that your identity cannot be used for fraudulent purposes, that our customer service staff have access to your order information in order to serve you better, or that we can better understand your use of our Site in order to improve its ergonomics and the services we offer you.
Finally, in the case of processing of Personal Data for canvassing purposes, the legal basis for such processing is your consent (see Article 1.6.1. above).
2. Internet security
2.1. Integrity of your data on the Internet
The Site has appropriate security measures in place to prevent any loss, unauthorized use or access, modification or disclosure of your Personal Data.
All personal data collected is stored on secure servers. The Data Controller has also put in place procedures to manage any breach of personal data.
2.2. Malicious use
We recommend that you only connect to secure networks, preferably private ones. Be aware of the risks involved on public wifi networks.
Independently of the Data Controller to whom you have voluntarily transmitted your Personal Data, and given the nature of the Internet network, other operators, without any link with the Data Controller, are capable of capturing your Personal Data without your consent, in particular when you are browsing the Internet. We therefore recommend that you install and regularly update anti-virus and anti-spyware software on your computer.
2.3. Spoofing/ Phishing
The Data Controller will never solicit you by e-mail to obtain personal information.
If you receive an e-mail on behalf of the Data Controller asking you to provide sensitive personal information (banking data, data relating to your private life, etc.), please do not reply and forward the e-mail to us so that we can take the necessary action.
You will only need to communicate your account information once you have logged on to the Site directly via your browser.
3. Cookie policy
A cookie is a text file that may be stored on your computer’s hard drive when you visit a website. A cookie enables its issuer to identify the Terminal in which it is stored, for the duration of the cookie’s validity or storage.
When you consult the Site, information relating to the navigation of your Terminal (computer, tablet, smartphone, etc.) may be recorded through cookies installed on your Terminal, subject to the choices you have made concerning cookies and which you can modify at any time.
What are the cookies used for on our Site?
Only the sender of a cookie can read or modify the information contained in it.
When you connect to the Site, the Data Controller may, subject to your choices, install various cookies on your Terminal, enabling it to recognize your Terminal’s browser for the duration of the cookie’s validity. The cookies we issue are used for the purposes described below.
The cookies we issue allow us to :
- to carry out studies and to establish statistics and volumes of frequentation and use of the various elements making up our Site (sections and content visited, routes taken), enabling the Data Controller to improve the interest and ergonomics of its services;
- to adapt the presentation of the Site to your Terminal’s display preferences (language used, display resolution, operating system used, etc.) during your visits to the Site, depending on the hardware and viewing or reading software that your Terminal is equipped with; and
- to implement security measures, for example when you are asked to reconnect to a content or service after a certain period of time.
3.2. Your choices concerning cookies
You have several options for managing cookies. Any settings you make may affect your Internet browsing experience and your access to certain services requiring the use of cookies.
You can choose at any time to express and modify your wishes regarding cookies, by the means described below.
In particular, you can configure your browser so that cookies are stored on your terminal or, conversely, so that they are rejected, either systematically or depending on the sender.
You can also configure your browser so that you are prompted to accept or reject cookies before a cookie is stored on your terminal. For further information, see “How to exercise your choices, depending on the browser you use” in Article 4.2.3. below.
3.2.1. Cookie agreement
The recording of a cookie on a Terminal is essentially subject to the will of the Terminal user, who can express and modify it at any time and free of charge through the choices offered by his or her browser software.
If you have accepted the storage of cookies in your browser, the cookies integrated into the pages and content you have consulted may be stored temporarily in a dedicated area of your Terminal. They will be readable only by their sender.
3.2.2. Refusing cookies
If you refuse to accept cookies on your Terminal, or if you delete those already stored, the quality of the services offered by the Site will not be impaired.
Nevertheless, you will no longer be able to benefit from a certain number of functionalities that may be necessary to navigate in certain areas of the Site. This would be the case if you tried to access content or services for which the installation of cookies is strictly necessary (e.g. booking a holiday). This would also be the case if the Data Controller -or its service providers- were unable to recognize, for technical compatibility purposes, the type of browser used by your Terminal, its language and display settings, or the country from which your Terminal appears to be connected to the Internet.
Where applicable, the Data Controller declines all responsibility for any consequences relating to the operation of its services resulting from the impossibility for it to record or consult the cookies necessary for their operation and which you have refused or deleted.
Please note that some cookies cannot be deleted as they are strictly necessary for the technical operation of the Site.
3.2.3. How do you exercise your choices, depending on the browser you use?
To manage cookies and your choices, the configuration of each browser is different. This is described in your browser’s help menu, which will tell you how to modify your cookie preferences.
- For Internet Explorer :
http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
- For Google Chrome :
http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
3.2.4. Delete your cookies
You can delete all your cookies or just the ones you want. Deleting cookies does not prevent browsing or reinstalling them during browsing. This allows you to control your browser’s cookie library at any given time. Technical cookies, which are necessary for navigation, will be reinstalled if you return to the Site.
Below, we explain how to proceed, depending on your browser.
Chrome
- From the Chrome menu, select “Settings”.
- Display advanced settings
- Go to the “Privacy” section
- Click on “Content settings
- In the “Cookies” section (first paragraph), click on “cookies and site data”.
- Find the cookies you want to delete and click “OK”. You can also choose to delete all your cookies.
Firefox
- In the Firefox menu, go to “Tools”, then “Options”.
- On the “Privacy” tab, click on “Show cookies”.
- Find the cookies you want to delete and click on “Delete cookies”.
Internet Explorer
Internet Explorer does not allow you to manage cookies on a case-by-case basis. To delete all your cookies :
- Click on “Tools”, then on “Internet Options”.
- In the “General” tab, under “Browsing history”, click on “Delete”.
- Check the “Cookies” box, then click on “Delete”.
Safari
- Select “Preferences” from the Safari menu
- In the window that opens, go to the “Security” tab
- Click on “Show cookies”
- In the window that opens, find and select the cookies you wish to delete, and click on “Delete”.
3.2.5. Private browsing
The “Private Browsing” mode, now offered by all browsers, enables you to surf the Internet without keeping a history of pages visited or downloads. As far as cookies are concerned, all those recorded during your browsing session will be deleted when you close your browser. This is not a solution for refusing cookies; however, their lifespan is limited to the duration of your browsing session.
3.2.6. Deactivating third-party cookies
By deactivating third-party cookies, you can accept only those cookies placed by the Site, which you can also deactivate, delete or restrict. Here is the procedure to follow, depending on your browser, if you wish to refuse third-party cookies:
Chrome
- From the Chrome menu, select “Settings”.
- Display advanced settings
- Go to the “Privacy” section
- Click on “Content settings
- In the “Cookies” section (first paragraph), check the “Block cookies and third-party data” box.
- Save your changes by clicking on “OK”.
Firefox
- In the Firefox menu, go to “Tools”, then “Options”.
- On the “Privacy” tab, check the “Accept cookies” box
- For the “Accept third-party cookies” setting, select “Never”.
- Save your changes by clicking on “OK”.
Internet Explorer
- In the Internet Explorer menu, go to “Internet Options”.
- In the “Privacy” tab, click on the “Advanced” button
- Accept internal cookies, refuse third-party cookies
- Enregistrez vos modifications en cliquant sur « OK ».
Safari
- Select “Preferences” from the Safari menu
- In the window that opens, go to the “Security” tab
- Choose “Accept cookies” and select “Only from the sites I visit”.
3.2.7. Your choices expressed online directly to us
If you do not wish to :
- that we collect data about your browsing,
- that in the case of registration via a special operation we can identify the original special operation,
you can choose to deactivate all third-party cookies that are not essential for browsing the Site.
We will then record a cookie on your Terminal, the sole purpose of which is to deactivate the deposit of these cookies on your computer. This cookie will be valid for twelve (12) months.
Please note that a cookie is used to take your request into account. If you delete all cookies stored on your terminal (via your browser), the Data Controller -or its service providers- will no longer know that you have chosen this option.